Shipping and Delivery Policy

Thank you for choosing Southees! We are dedicated to providing a seamless shopping experience with swift and reliable shipping services. Please review our Shipping Policy to understand how we process and deliver your orders.

Order Processing Time

• Processing Time: Orders are processed within 1-3 business days after payment is received. Please note that this processing time does not include weekends or public holidays.

• Production Time: After processing, your order will move into production. Production time typically takes 2-5 business days, depending on the product and demand.

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Shipping Options and Costs

• Standard Shipping: Our standard shipping option typically delivers within 5-7 business days within Australia.

• Express Shipping: For faster delivery, we offer an express shipping option that usually arrives within 2-3 business days.

Shipping costs are calculated at checkout based on your location and the shipping option you choose.

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Tracking Your Order

Once your order has been shipped, you will receive a confirmation email with a tracking number. You can track your order through the tracking link provided or by visiting the shipping carrier’s website.

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Delivery Issues

• Missing Packages: If your package does not arrive within the expected delivery time, please contact us at hello@southees.com.au for assistance. We will work with the shipping carrier to resolve any issues.

• Incorrect Address: Please ensure that you provide the correct shipping address at checkout. Southees is not responsible for packages delivered to incorrect addresses provided by customers. If an order is returned to us due to an incorrect address, additional shipping fees may apply for resending the package.

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 Unforeseen Delays

• In the event of delays caused by natural disasters, or other unforeseen circumstances, Southees cannot be held responsible. We will make every effort to keep you informed and minimize any inconvenience caused

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Returns and Exchanges

Due to the custom nature of our products, we cannot accept returns or exchanges unless there is an issue with the product itself (e.g., damage or defect). For more information on returns and exchanges, please refer to our Returns Policy (link to your returns policy).

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Contact Us

If you have any questions about our shipping and delivery policy or need assistance with your order, please contact us at hello@southees.com.au. Our customer service team is here to help!

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Thank you for shopping with Southees!